Troubleshooting

What is this error? "Needs to re-authenticate"
For errors mentioning that you need to "re-authenticate" you can usually resolve the issue by following the steps below.  Use private/incognito b...
Tue, 17 Jun, 2025 at 9:40 AM
When I watch full episodes, the video player displays a blank screen and no video controls. What should I do?
If you are having difficulty accessing the video player, please check if you are using ad-blocking software. If so, please disable it while watching full ep...
Tue, 17 Jun, 2025 at 9:40 AM
I signed in with my TV provider but it says I am not authorized to view this content
Please reach out to your TV service provider and request that they confirm:  You have SundanceTV in your cable package You have TVE (TV-everywhere) en...
Tue, 17 Jun, 2025 at 9:39 AM